African American woman with a headphone providing customer service over the phone.

Customer Service Training

Interested in earning certification in a fast-growing field? Unemployed or underemployed and need more training?

If your answer is "YES", then the FREE Customer Service Representative Training and Certification Program may be a good fit for you!

The training can help ...

  • improve communication and interpersonal skills
  • teach strategies on how to effectively  handle difficult situations
  • explain the good customer service techniques which include educating consumers on products and services, closing the sale and providing ongoing support
  • enhance your use of technology for customer service positions

Earn industry-recognized Customer Service Certification from the National Retail Foundation, Mental Health First Aid Certification and Medical Terminology Certification.

Customer Service Representative Training Flyer

More Information

Target Audience

Underemployed or unemployed individuals seeking more training in order to earn an industry recognized credential in Customer Service.

Application Process

Email: or call 215-204-2560

You will receive an email message with instructions.

Class Schedule

Classes are usually held Monday and Wednesday from 11:00 AM to 4:00 PM, over a six week period.

Location of Services

The Customer Services Training Program is held at one of the following two locations:

  • PA CareerLinkĀ® Suburban Station, 1617 JFK Boulevard, 2nd Floor, Philadelphia, PA  19103
  • Temple University OWL Hub, 1915 North 11th Street, Philadelphia, PA  19122
Contact Information

For more information:


Phone:   215-204-2560


The Customer Service Training Program is provided in collaboration with PA CareerLinkĀ® Suburban Station and Workforce Education and Lifelong Learning Program (WELL) under Temple University's Lenfest Center for Community Workforce Partnerships.