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Customer Service Training

Interested in earning certification in a fast-growing field? Unemployed or underemployed and need more training?

If your answer is "YES", then the FREE Customer Service Representative Training and Certification Program may be a good fit for you!

The training can help ...

  • improve communication and interpersonal skills
  • teach strategies on how to effectively  handle difficult situations
  • explain the good customer service techniques which include educating consumers on products and services, closing the sale and providing ongoing support
  • enhance your use of technology for customer service positions

Earn industry-recognized Customer Service Certification from the National Retail Foundation, Mental Health First Aid Certification and Medical Terminology Certification.

Customer Service Representative Training Flyer

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More Information

Target Audience

Underemployed or unemployed individuals seeking more training in order to earn an industry recognized credential in Customer Service.

Application Process

Email:   well@temple.edu or call 215-204-2560

You will receive an email message with instructions.

Class Schedule

Classes are usually held Monday and Wednesday from 11:00 AM to 4:00 PM, over a six week period.

Location of Services

The Customer Services Training Program is held at one of the following two locations:

  • PA CareerLink® Suburban Station, 1617 JFK Boulevard, 2nd Floor, Philadelphia, PA  19103
  • Temple University OWL Hub, 1915 North 11th Street, Philadelphia, PA  19122
Contact Information

For more information:

Email:    well@temple.edu

Phone:   215-204-2560

Funder

The Customer Service Training Program is provided in collaboration with PA CareerLink® Suburban Station and Workforce Education and Lifelong Learning Program (WELL) under Temple University's Lenfest Center for Community Workforce Partnerships.